Code de conduite

Code des fournisseurs
TUPACK/MARETO veut être perçu dans tous les pays comme partie intégrante de la société et de l’économie nationales. En raison de la multitude des différentes conditions dans les divers pays où nous achetons des marchandises et des prestations de service, cette maxime de notre politique commerciale est prise en compte dans les directives du « Code de conduite pour les fournisseurs de TUPACK/MARETO ». Ce Code se fonde entre autres sur le Pacte mondial des Nations unies et sur les principes fondamentaux de l’Organisation internationale du travail. Mais il reflète également les « directives de conduite pour les pratiques commerciales » de TUPACK/MARETO, qui définissent les principes fondamentaux du développement durable et qui s’appliquent à toute l’entreprise.

À TUPACK/MARETO, non seulement nous exerçons notre activité en harmonie avec des directives de conduite claires, contraignantes dans le monde entier, en matière de pratiques commerciales, mais notre ligne de conduite consiste aussi à concentrer notre activité exclusivement sur les meilleurs fournisseurs, qui acceptent et remplissent les standards de notre chaîne de production de valeur. Nous nous engageons dans des partenariats à long terme uniquement avec des fournisseurs qui attachent autant d’importance que nous au développement durable et qui respectent les principes fondamentaux du Pacte mondial en matière de droits de l’homme et de conditions de travail.

Afin de pouvoir contrôler et améliorer en permanence les performances de nos fournisseurs, nous essayons d’améliorer constamment notre système de gestion des fournisseurs. Nous attachons ainsi une importance particulière aux aspects suivants :

  • respect des lois
  • interdiction de corruption active et passive
  • respect des droits humains fondamentaux des employés (cela implique que personne ne peut être employé contre sa volonté ou contraint de travailler)
  • interdiction du travail des enfants
  • santé et sécurité des employés
  • protection de l’environnement

Promotion des principes cités ci-dessus dans la chaîne de valeur du fournisseur

Autoévaluation de la durabilité, évaluation des risques par l’acheteur de TUPACK/MARETO compétent, contrôle de la durabilité par TUPACK/MARETO voire contrôle qualité de TUPACK/MARETO. Dans le cadre de cet audit on évalue également si le fournisseur respecte les dispositions standard du code de conduite.

Si un fournisseur ne met pas en place les mesures définies citées ci-dessus, TUPACK/MARETO peut mettre fin à toutes les relations d’affaires existantes avec ce fournisseur. TUPACK/MARETO est favorable à définir de strictes conditions voire à exiger de ses fournisseurs qu’ils acceptent de strictes dispositions contractuelles.

Programme d’efficacité énergétique

Afin d’axer également l’ensemble de notre chaîne de valeur sur une ligne écologique, nous essayons en outre de travailler avec nos sous-traitants à la définition et à la mise en place de mesures visant une utilisation efficace des ressources et la réduction des gaz à effet de serre.

Sensibilisation dans l’entreprise

Tous les experts en approvisionnement au sein de l’organisation de l’approvisionnement de TUPACK/MARETO suivent des formations internes. Nos ateliers comprennent des interventions sur les thèmes de l’environnement, de la santé et de la sécurité, les sujets touchant aux droits de l’homme, comme par exemple la sécurité des employés, étant également abordés.

TUPACK/MARETO – Whistleblower System

TUPACK and MARETO have implemented a mutual whistleblower system, to give potential whistleblowers the opportunity to confidentially report compliance breaches and criminal conduct within our organization as well as any acts or omissions not consistent with TUPACK’s and MARETO‘s corporate culture.

All reports received through the whistleblower system are not being processed by TUPACK or MARETO, but are exclusively handled by our audit partner CONFIDA.

Whistleblowers can also provide their tips anonymously, if they so desire. The proceedings agreed with CONFIDA guarantee that all reports received are treated strictly confidential and that the identity of each whistleblower is afforded with the best possible protection.

Please note that using the TUPACK/MARETO whistleblower system all reports must exclusively be provided by e-mail until further notice and must be directed to CONFIDA under the following e-mail address:

whistleblower.tupack@confida.at

UPON USING THE TUPACK/MARETO WHISTLEBLOWER SYSTEM PLEASE EXPRESSLY INDICATE WHETHER YOU DESIRE TO REMAIN ANONYMOUS. IN THIS EVENT YOUR IDENTITY WILL BE UNDER NO CIRCUMSTANCES DISCLOSED TO TUPACK OR MARETO, unless you deliberately submit false reports or abuse the TUPACK/MARETO whistleblower in any form.

Before providing a report please read and make yourself acquainted with the FAQs provided below:

  • Who is eligible to use the TUPACK/MARETO whistleblower system?

Any person who is aware of, has observed or has otherwise gathered information on internal proceedings, events or any other activity linked to a potential breach of compliance, fraudulent behavior or any other criminal conduct as well as any acts or omissions not consistent with TUPACK’s and MARETO‘s corporate culture. This includes TUPACK’s and MARETO’s employees, former employees, job applicants or any of our contractual partners, such as vendors and customers, business partners and other stakeholders, as well as third parties in any way connected to TUPACK and MARETO.

  • At what point should I consider using the TUPACK/MARETO whistleblower system?

Before using the TUPACK/MARETO whistleblower system you should objectively examine whether your report could also be directly provided to a TUPACK/MARETO employee instead, thereby taking into account the exact circumstances of the incident or activity you wish to report as well as its overall importance and/or economic impact on TUPACK/MARETO or any stakeholder.

  • Which kind of incident or activity should I report using the TUPACK/MARETO whistleblower system?

The incident or activity identified in any report should be in any way connected to the following:

  • All and any acts or omissions directed against the economic interests of TUPACK and/or MARETO (e.g. falsification of accounts or pertaining financial documents, money laundering, misappropriation, bribery and corruption as well as any activity connected thereto)
  • Infringements of antitrust laws, state aid rules and public procurement provisions;
  • Infringements of consumer protection laws and laws on protection of privacy and personal data;
  • Infringements of laws on the protection of the environment and on public health;
  • Infringements of laws on food safety and animal health;
  • Infringements of laws on product safety and compliance and laws on transport safety.
  • What do I have to do to make sure my report is submitted anonymously?

If you desire to remain anonymous please expressly indicate so in your report. CONFIDA will respect your wish to remain anonymous under all circumstances. To this end, please make sure that you are submitting your report using a secure email address such as a private email account or an email address exclusively set up for making the report.

Please memorize the email account you have used to submit your report in order to remain available for further enquiries or any questions CONFIDA may want to raise upon handling your report right until your case has been closed. Your anonymity will be respected throughout the whole examination and your identity will not be disclosed to TUPACK or MARETO, unless you deliberately submit false reports or abuse the TUPACK/MARETO whistleblower in any form.

  • Is there anything else I should bear in mind?

Please be as precise as ever possible when describing the reported incident or activity. Also, you may want to enclose any documents or other material you have got hold of in connection with the reported incident or activity, whether attached to your email or by way of verbatim notes or as summarized content included in your report.

Further, you are strongly advised to make yourself acquainted with the Data Protection procedures on our website (https://www.tupack.at/en/data-protection/).

Kindly note that deliberately submitting false reports as well any form of abuse of the TUPACK/MARETO whistleblower system is a criminal offence and may also have consequences under labor law.

  • What happens once I have submitted a report?

CONFIDA will promptly confirm the receipt of your report, in any case no later than 7 days from the date of submission. Please remain available for further enquiries or any questions CONFIDA may have ony your report. To this end it would be useful if you regularly (ideally no less than once in a week) check the email account you have used to submit your report.

In any case, within 3 months from the date of submission of your report CONFIDA will inform you on the status of your report as well as on all measures that may have been implemented as a consequence.